Basque by birth, Lanzaroteno by adoption. I have spent over 15 years exploring every volcano, every trail and every cliff on the island. Today, my greatest pleasure is sharing these places with you, in groups of maximum 6 people and without rush.
High-quality electric bike with 4 assistance modes for any terrain.
⛑
HELMET
Certified helmet included. Your safety comes first at every kilometre.
💧
WATER & SNACKS
Water, gel and energy bar to restore energy during the route.
📸
PHOTO REPORT
Professional video and photos of your adventure. Memories for life.
🧭
CERTIFIED GUIDE
Official guide certified by the Canary Islands Government on every outing.
🛡️
INSURANCE
Civil liability, personal accidents and rescue. Fully covered.
🗺
TRANSFERS
Agreed meeting point. Ask about hotel pick-up when booking.
Real reviews
WHAT OUR CYCLISTS SAY
FAQ
FREQUENTLY ASKED QUESTIONS
What does the route price include?
The price includes: certified guide, e-bike, helmet, water, energy bar and gel, sunscreen, RC + accident + rescue insurance, and photo and video report of your experience.
What do I need to bring?
You only need sports clothes and footwear, sunglasses, a small backpack and, in winter, light warm clothing. Everything else is included in the price.
Is it hard to pedal an e-bike?
Not at all. The e-bikes have 4 electric assistance modes that help you especially on climbs. They are suitable for any physical level, even people who have not ridden a bike in years.
Are the routes for everyone?
We have routes for different levels: from the most accessible for beginners (Volcanoes, Mala, Famara) to the most demanding for advanced riders (North, South, North to South). With the e-bike all are accessible.
What is the cancellation policy?
Cancellation with more than 24h notice: 100% refund minus management fees. Less than 24h: no refund. Date changes are not considered cancellations and have no additional cost.
Do you have all the required insurance?
Yes. We have all the insurance required by the Active Tourism Department of the Canary Islands Government: Civil Liability Insurance, Personal Accident Insurance and Rescue Insurance.
Is there hotel pick-up?
We have meeting points in the main tourist areas. For specific pick-up at your accommodation, note it in the booking observations or contact us directly by phone or WhatsApp.
Booking Centre
BOOK YOUR ADVENTURE
Select a route to check availability. No fees, instant confirmation, free cancellation with +24h notice.
Try our direct booking system. No intermediaries, no extra fees. Book direct here and pay less than on any external platform.
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DATE & SCHEDULE
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Total
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SCHEDULE
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Afternoon
PARTICIPANTS
AdultsMin. 1 · Max. 6
2
Age of the minor(s) (minimum 12)
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🔒 Secure Stripe payment✓ No fees↩ Free cancellation +24h💶 Lower price than booking elsewhere
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Tell us which route interests you and we will reply by email.
We'll reply within 24h to your email or by WhatsApp.
LEGAL NOTICE
Last updated: August 4, 2026
1. Purpose of this Legal Notice
This Legal Notice governs access to, browsing of, and use of the website ebiketourlanzarote.com (hereinafter, the "Website"), as well as the liabilities arising from its use, in accordance with the provisions of Ley 34/2002, de 11 de julio, de Servicios de la Sociedad de la Información y de Comercio Electrónico (hereinafter, "LSSI-CE"), and other applicable Spanish and European Union regulations.
Use of the Website confers the status of user (hereinafter, the "User") and implies full and unreserved acceptance of each and every provision included in this Legal Notice, in the version published at the time of access. Consequently, the User must carefully read this Legal Notice on each occasion they intend to use the Website, since it and its terms of use may be subject to modification.
2. Identification details of the owner
In compliance with the duty of information set out in article 10 of the LSSI-CE, the User is informed that the Website is owned by:
Owner: Ignacio Andrés Herrero Ortiz, operating under the trade name Ebike Experiences Lanzarote
Registration: registered with the Active Tourism Registry of the Government of the Canary Islands (Registro de Turismo Activo del Gobierno de Canarias) under number GC001932, in compliance with Decreto 226/2017, de 13 de noviembre, por el que se aprueba el Reglamento por el que se establece el régimen jurídico para el desarrollo de las actividades de turismo activo en la Comunidad Autónoma de Canarias, and other applicable Canary Islands tourism regulations
Email: info@ebiketourlanzarote.com
Telephone: +34 686 700 302
Activity: organization and marketing of guided electric bicycle tours on the island of Lanzarote
3. Purpose and scope of application of the Website
The purpose of the Website is to provide information about the guided electric bicycle tours organized by Ebike Experiences Lanzarote, and to allow the booking and payment of such tours through the booking systems integrated into the Website itself (managed by FareHarbor and by the direct payment system with Stripe). This Legal Notice exclusively governs access to and use of the Website as a digital channel; the specific terms for contracting the guided tour service are governed by the separate document "Booking Conditions", which the User must review and expressly accept when completing any booking.
4. Terms of access and use
Access to the Website is free of charge, except for the cost of the telecommunications network connection supplied by the access provider contracted by the User. The User agrees to make appropriate, diligent, and lawful use of the Website, and in particular undertakes to refrain from:
Using the Website for unlawful or fraudulent purposes or effects, contrary to good faith or public order, or in any other way that may be harmful to the rights of third parties, or that may in any way damage, disable, overload, or impair the Website, or prevent its normal use by other users.
Causing damage to the physical or logical systems of the Website, its providers, or third parties.
Introducing or spreading computer viruses on the network, or any other physical or logical systems liable to cause the damage mentioned above.
Attempting to access, use, or manipulate the data of the owner, other users, or third parties, without due authorization.
Reproducing, copying, distributing, making available to third parties, publicly communicating, transforming, or modifying the contents of the Website, unless authorized by the owner of the corresponding rights or where legally permitted.
Using the contents of the Website, and in particular the information obtained through it, to send advertising, communications for direct sales purposes, or for any other commercial purpose, or to collect or store personal data of third parties.
Tour bookings are managed through the FareHarbor platform and, alternatively, through the direct payment system with Stripe, integrated into the Website itself. Both platforms are governed by their own terms of use and privacy policies, independent of those of the Owner, which the User must review and accept when finalizing the booking.
5. Intellectual and industrial property
All the contents of the Website, including, without limitation, texts, photographs, graphics, images, icons, logos, color combinations, structure and design, selection of materials, computer programs necessary for its operation, access, and use, and source code (hereinafter, the "Contents"), are the property of Ebike Experiences Lanzarote or of third parties who have authorized their use, and are protected by Spanish and EU intellectual and industrial property regulations, including the Texto Refundido de la Ley de Propiedad Intelectual (Real Decreto Legislativo 1/1996).
Reproduction, distribution, public communication, transformation, or any other form of exploitation, in whole or in part, of the Contents, without the prior express authorization of Ebike Experiences Lanzarote or, where applicable, the third-party owner of the corresponding rights, is expressly prohibited. The trade name "Ebike Experiences Lanzarote", its logo, and other distinctive signs used on the Website are protected by industrial property regulations and may not be used without express authorization.
Any User who submits content to the Website (for example, through the contact form) warrants that they hold the necessary rights to do so and that such content does not infringe third-party rights or applicable legislation.
6. Exclusion of warranties and liability for the operation of the Website
Ebike Experiences Lanzarote does not guarantee the availability, continuity, or infallibility of the operation of the Website, and therefore excludes, to the extent permitted by law, any liability for damages of any kind that may arise from:
The lack of availability, maintenance, and effective operation of the Website or its services and contents, as well as interruptions, connection errors, disconnections, delays, or blockages caused by deficiencies or overloads on the internet or in any of the systems.
The presence of viruses or other harmful elements in the contents that may cause alterations to the User's computer systems, electronic documents, or files.
Failure by third parties to fulfil their obligations or commitments relating to the services provided to Users through the Website, in particular FareHarbor, Stripe, Repuso, or any web hosting provider.
Improper or unlawful use of the Website by the User, as well as decisions made based on the information contained therein.
Ebike Experiences Lanzarote reserves the right to make, at any time and without prior notice, modifications and updates to the information contained on the Website, as well as to its configuration, presentation, and terms of access. Ebike Experiences Lanzarote will carry out, whenever there are no causes making it impossible or difficult to do so, and as soon as it becomes aware of errors, disconnections, or lack of updating of the contents, all actions aimed at correcting such errors, restoring communication, and updating the contents.
The provisions of this section are without prejudice to any liability that may correspond to Ebike Experiences Lanzarote in its capacity as provider of the contracted guided tour service, which is governed in full by the Booking Conditions.
7. Third-party links and integrations
The Website may include links, widgets, or embedded content from third parties — including, among others, FareHarbor, Stripe, Repuso, and social networks such as Facebook, Instagram, and TikTok — over whose contents, privacy policies, cookies, or operation Ebike Experiences Lanzarote has no control and assumes no liability. Access to these services through the Website is subject to each third party's own terms of use and policies, which the User must review independently.
The existence of links to other websites does not imply the existence of agreements with the persons or entities responsible for or owning them, nor any recommendation, promotion, or identification of Ebike Experiences Lanzarote with the statements, contents, or services provided.
8. Protection of personal data and cookies
The processing of Users' personal data is governed by the Website's Privacy Policy, and the use of cookies by the Cookie Policy, both accessible from any page of the Website and forming an integral part of this Legal Notice.
9. Dispute resolution and complaints
In accordance with Reglamento (UE) núm. 524/2013 del Parlamento Europeo y del Consejo, on online dispute resolution for consumer disputes, Users who qualify as consumers are informed that, in the event of a dispute relating to a purchase made through the Website, they may access the European online dispute resolution (ODR) platform, available at https://ec.europa.eu/consumers/odr, without prejudice to their right to bring proceedings before the ordinary courts or the relevant Consumer Arbitration Board (Junta Arbitral de Consumo).
10. Applicable law and jurisdiction
These terms are governed by Spanish law. For the resolution of any dispute arising from access to, browsing of, or use of the Website, the parties submit to the courts and tribunals of Arrecife de Lanzarote, expressly waiving any other jurisdiction that may correspond to them, unless consumer protection legislation mandatorily establishes otherwise, in which case the jurisdiction determined by such legislation shall apply.
11. Nullity and ineffectiveness of clauses
If any clause included in this Legal Notice is declared, wholly or partially, null or ineffective, such nullity or ineffectiveness shall affect only that provision, or the part thereof that is null or ineffective, and the Legal Notice shall remain in force in all other respects, with such provision, or the affected part thereof, being deemed not to have been included.
12. Amendments to this Legal Notice
Ebike Experiences Lanzarote reserves the right to make, without prior notice, any amendments it deems appropriate to the Website, and may change, remove, or add both the contents and services provided through it, as well as the way in which they are presented or located. The current version of this Legal Notice will always be the one published on the Website itself, indicating the date of its last update.
PRIVACY POLICY
Last updated: August 4, 2026
1. Introduction and data controller
This Privacy Policy describes how Ignacio Andrés Herrero Ortiz, operating under the trade name Ebike Experiences Lanzarote, processes the personal data of persons who visit the website ebiketourlanzarote.com (hereinafter, the "Website"), contact us through it, or book one of our guided electric bicycle tours, in accordance with Reglamento (UE) 2016/679 del Parlamento Europeo y del Consejo, de 27 de abril de 2016 (GDPR), and Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales (LOPD-GDD).
Active Tourism Registry of the Government of the Canary Islands: no. GC001932
Email: info@ebiketourlanzarote.com
Telephone: +34 686 700 302
Given the nature, scope, and volume of the data processing carried out by Ebike Experiences Lanzarote, the appointment of a Data Protection Officer is not mandatory under article 37 of the GDPR. Any questions relating to data protection may be directed to the contact details above.
2. What personal data we collect
We collect only the data that is necessary depending on the channel through which the User interacts with us:
Website contact form or chat: name, email address, telephone number (optional), and the content of the message sent.
Tour booking process, whether through the FareHarbor widget or through the direct payment system integrated with Stripe: first and last name of each participant, email address, telephone number, number of people, and, where applicable, the age of participants who are minors. Payment card details are entered directly by the User in the secure environments of FareHarbor or Stripe; Ebike Experiences Lanzarote does not access or store, at any time, the full card number or the security code (CVV).
Data generated during the provision of the service: issues reported by the customer, correspondence relating to changes to or cancellations of the booking, and photographs or videos taken during the activity under the terms described in the Booking Conditions.
Browsing data: through the technical cookies described in our Cookie Policy, minimal operational data is collected (selected language, booking process status). As of the date of this update, the Website does not use its own analytics or advertising cookies.
We do not collect special categories of data (health, ethnic origin, religious beliefs, etc.) unless the User voluntarily chooses to disclose such information when informing us of a medical condition relevant to safety during the activity, in which case such data is processed exclusively for the purpose of ensuring their safety and that of the rest of the group during the tour, and is not retained beyond what is strictly necessary for that purpose.
3. Data relating to minors
Our tours may include the participation of minors between 12 and 17 years of age, always accompanied by a responsible adult, under the terms set out in our Booking Conditions. In these cases, the minor's personal data (name and age) is provided by the adult who makes the booking and who acts as the person responsible for the minor, and who warrants that they have the necessary authorization to do so. This data is processed exclusively for the purpose of safely managing the minor's participation in the contracted activity, and is not used for any other purpose, nor disclosed to third parties except as indicated in section 6 of this Policy.
Ebike Experiences Lanzarote does not target the Website at minors, nor does it collect data from minors acting on their own behalf through the contact form or the booking process, in accordance with article 7 of the LOPD-GDD.
The promotional use of a minor's image is a separate and independent purpose from the management of their participation in the tour, and requires the express, prior consent of the father, mother, or legal guardian, obtained by WhatsApp or email before the activity, under the terms described in section 15 of the Booking Conditions.
4. Purpose and legal basis of the processing
We process Users' personal data for the following purposes, each with its corresponding legal basis under article 6 of the GDPR:
Managing the booking, payment for the service, and provision of the contracted guided tour. Legal basis: performance of a contract to which the data subject is party (art. 6.1.b GDPR).
Handling pre-booking enquiries made through the Website's contact form or chat. Legal basis: implementation of pre-contractual measures at the request of the data subject (art. 6.1.b GDPR).
Communicating with the User before, during, and after the tour (confirmations, reminders, incidents, weather information relevant to the activity). Legal basis: performance of the contract (art. 6.1.b GDPR) and legitimate interest in ensuring the proper provision of the service (art. 6.1.f GDPR).
Complying with legal obligations applicable to our activity, including tax and accounting obligations and those arising from our status as an active tourism company registered under Decreto 226/2017. Legal basis: compliance with a legal obligation (art. 6.1.c GDPR).
Managing and resolving complaints, claims, and incidents relating to the service provided. Legal basis: legitimate interest (art. 6.1.f GDPR) and, where applicable, compliance with a legal obligation.
Using photographs or videos of the User, taken during the activity, for our own promotional purposes (Website, social media, printed material), in accordance with the authorization set out in section 15 of the Booking Conditions. Legal basis: the controller's legitimate interest in promoting its activity (art. 6.1.f GDPR), at all times subject to the User's right to object, which may be exercised by informing the guide on the day of the activity or by writing to info@ebiketourlanzarote.com.
Using photographs or videos of a participating minor for our own promotional purposes, only when the father, mother, or legal guardian has given express, prior consent by WhatsApp or email, in accordance with section 15 of the Booking Conditions. Legal basis: consent of the legal representative (art. 6.1.a GDPR), revocable at any time with effect on future uses of the material.
No automated decisions are made, nor are profiles created that produce legal effects on Users.
5. Data retention period
Personal data will be retained for as long as necessary to fulfil the purpose for which it was collected and, subsequently, for the limitation periods applicable to any legal actions that may arise from the processing, as well as for the periods required by applicable tax and accounting regulations, which generally establish a minimum of 5 years for supporting documentation of economic transactions (article 30 of the Código de Comercio). Data relating to enquiries that do not result in a booking will be retained for a maximum of 12 months from the last contact, unless the User requests its deletion earlier.
6. Recipients of the data
Ebike Experiences Lanzarote does not sell or transfer Users' personal data to third parties for commercial or advertising purposes. Data is disclosed, to the extent strictly necessary, to the following data processors, each subject to its own privacy policy and to a data processing agreement where required by the GDPR:
FareHarbor Inc., a booking management platform for tourist activities used to process and confirm tour bookings.
Stripe, the payment gateway provider used to securely process payments made through the Website's direct booking system.
Repuso, a tool used to display customer reviews voluntarily left by customers on the Website.
The web hosting provider that stores the technical data necessary for the Website's operation.
Public authorities, where there is a legal obligation to disclose information (for example, for tax purposes or in the context of an inspection of the active tourism activity).
Collaborating providers strictly necessary for the provision of the contracted service (for example, transfer or accommodation services), and only when the User has requested such coordination, in which case only the data essential for that purpose is disclosed.
7. International data transfers
Some of the providers mentioned in the previous section, in particular Stripe, may process personal data on servers located outside the European Economic Area. In such cases, Ebike Experiences Lanzarote ensures that the international transfer is covered by an appropriate safeguard recognized by the GDPR, such as the Standard Contractual Clauses approved by the European Commission or an adequacy decision, and the User may request further information in this regard through the contact details indicated in section 1.
8. Rights of data subjects
The User may exercise, at any time and free of charge, the following rights recognized by the GDPR and the LOPD-GDD:
Right of access, to find out what personal data of theirs is being processed.
Right of rectification, to correct inaccurate or incomplete data.
Right of erasure ("right to be forgotten"), to request the deletion of their data when it is no longer necessary for the purposes for which it was collected.
Right to restriction of processing, in the cases provided for in article 18 of the GDPR.
Right to object, in particular to processing based on legitimate interest.
Right to data portability, when the processing is based on consent or on a contract and is carried out by automated means.
Right to withdraw consent given at any time, without affecting the lawfulness of processing carried out prior to its withdrawal.
These rights may be exercised by writing to info@ebiketourlanzarote.com, attaching a copy of a valid identity document or other means to verify the identity of the requester, and clearly indicating the right the requester wishes to exercise. Ebike Experiences Lanzarote will respond to the request within a maximum period of one month, extendable by a further two months in cases of particular complexity, in which case the User will be informed of the reason for the extension.
If the User considers that the processing of their personal data does not comply with applicable regulations, they have the right to file a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD), through its electronic office at www.aepd.es, without prejudice to any other administrative or judicial remedy available to them.
9. Security measures
Ebike Experiences Lanzarote applies technical and organizational measures that are reasonable and proportionate to the nature of the data processed, in order to guarantee its confidentiality, integrity, and availability, and to prevent its alteration, loss, unauthorized processing, or access, taking into account the state of the art, the nature of the data stored, and the risks to which it is exposed. It likewise requires the data processors it works with to comply with equivalent security guarantees.
10. Links to social media
The Website includes links to Ebike Experiences Lanzarote's profiles on social networks such as Facebook, Instagram, and TikTok. The processing of personal data provided by the User when interacting with such profiles is governed by the privacy policies of each social network, which are independent of Ebike Experiences Lanzarote and which the User must review separately.
11. Changes to this Privacy Policy
Ebike Experiences Lanzarote reserves the right to amend this Privacy Policy to adapt it to legislative or case-law developments, or to changes in the way services are provided through the Website. The version in force at any given time will always be the one published on this page, indicating the date of its last update. Users are advised to review this page periodically.
12. Contact
For any enquiries relating to this Privacy Policy or the processing of your personal data, you may contact Ebike Experiences Lanzarote by email at info@ebiketourlanzarote.com or by telephone at +34 686 700 302.
COOKIE POLICY
Last updated: August 4, 2026
1. What are cookies?
Cookies are small text files that a website installs in the User's browser or device when they visit it. Among other functions, they make it possible to store and retrieve information about the User's or their device's browsing habits, remember preferences, maintain the status of a process (such as a booking in progress), or recognize the User on subsequent visits. Depending on the information they contain and how they are used, cookies can be used to recognize the User and obtain information about their preferences.
2. Owner responsible for the use of cookies
The Website ebiketourlanzarote.com is owned by Ignacio Andrés Herrero Ortiz (Ebike Experiences Lanzarote), NIF 16.051.552-J, with address at C/ Quiroga, núm. 1, Piso 4º Puerta D, 35500 Arrecife de Lanzarote (Las Palmas), email info@ebiketourlanzarote.com.
3. Regulatory framework
The use of cookies is governed by article 22.2 of Ley 34/2002, de 11 de julio, de Servicios de la Sociedad de la Información y de Comercio Electrónico (LSSI-CE), as amended by Real Decreto-ley 13/2012, as well as by Reglamento (UE) 2016/679 (GDPR) and Ley Orgánica 3/2018 (LOPD-GDD) with respect to any processing of personal data that may arise from the use of certain cookies. This Cookie Policy has also been drawn up in accordance with the Guide on the use of cookies (Guía sobre el uso de las cookies) published by the Spanish Data Protection Agency (Agencia Española de Protección de Datos).
4. Types of cookies according to their purpose
Technical or necessary cookies: these are essential for the operation of the Website and for the provision of the service expressly requested by the User, such as remembering the selected language or maintaining the status of a booking in progress. They do not require the User's consent, in accordance with the exception provided for in article 22.2 of the LSSI-CE.
Preference or personalization cookies: these allow information to be remembered so that the User can access the service with certain features that may differentiate their experience, such as language.
Analytics or measurement cookies: these make it possible to quantify the number of users and carry out statistical analysis of how users use the service. As of the date of this update, the Website does not use its own analytics cookies, nor third-party ones such as Google Analytics.
Advertising or third-party cookies for commercial purposes: these allow the management of advertising space. The Website does not currently use cookies of this kind.
5. Specific cookies used on this Website
As of the date of this update, the Website uses the following cookies:
Own technical cookies:
Language cookie: stores the language selected by the User for browsing. Purpose: operation of the Website. Does not require consent.
Cookie notice cookie: stores the User's decision regarding the cookie notice shown when accessing the Website, so as not to show it again on subsequent visits. Does not require consent.
Third-party cookies, which are activated only if the User interacts with the corresponding service:
FareHarbor: installed when the booking widget or integrated booking page is opened, for the purpose of managing availability and the tour purchase process. Please see FareHarbor's privacy and cookie policy for more information.
Stripe: installed during the direct payment process through the Website, for the purpose of securely processing payment and preventing fraud. Please see Stripe's privacy policy for more information.
Repuso: installed when the Website's customer reviews section is loaded.
Social media (Facebook, Instagram, TikTok): installed only if the User accesses Ebike Experiences Lanzarote's social media profiles through the links available on the Website, and are managed by those platforms in accordance with their own policies.
As of the date of this update, the Website does not use its own analytics cookies (such as Google Analytics), nor advertising cookies from Facebook, Google, or Twitter. If any such cookie is incorporated in the future, this Cookie Policy will be updated and the User's prior consent will be requested through the corresponding settings panel, before it is installed.
6. Legal basis and consent
Technical cookies are installed without the need to obtain the User's consent, as they are strictly necessary to provide the service expressly requested, in accordance with article 22.2 of the LSSI-CE. All other cookies, should they be used in the future, will require the User's prior, informed, specific, and unambiguous consent, which may be given or refused through the panel displayed when accessing the Website, and which may be withdrawn at any time as easily as it was given.
7. How to manage, block, or delete cookies
The User may allow, block, or delete cookies installed on their device through their web browser's settings. Links to information provided by the main browsers are given below:
Google Chrome: support.google.com/chrome/answer/95647
Mozilla Firefox: support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies
Microsoft Edge: support.microsoft.com/es-es/microsoft-edge
The User is advised that blocking technical cookies may affect the proper functioning of the Website and, in particular, the booking process.
8. Disclosures and international transfers arising from the use of cookies
Data collected through the third-party cookies described in section 5 may be processed by such third parties outside the European Economic Area, particularly in the case of Stripe. Such transfers are carried out under the safeguards provided for in the GDPR, as described in more detail in our Privacy Policy.
9. Updates to this Cookie Policy
Ebike Experiences Lanzarote may amend this Cookie Policy in response to legislative or regulatory requirements, or in order to adapt it to instructions issued by the Spanish Data Protection Agency, and Users are therefore advised to visit it periodically. The version in force will always be the one published on this page, indicating the date of its last update.
10. Contact
For any questions or enquiries relating to the use of cookies on this Website, the User may write to info@ebiketourlanzarote.com.
BOOKING CONDITIONS
Last updated: August 4, 2026
1. Purpose and acceptance
These Booking Conditions govern the contract for the provision of tourism services entered into between Ignacio Andrés Herrero Ortiz, operating under the trade name Ebike Experiences Lanzarote (hereinafter, "Ebike Experiences Lanzarote" or "the Organizer"), and the person who completes a booking through the Website ebiketourlanzarote.com or through any of the booking channels integrated into it (hereinafter, "the Customer"), for participation in a guided electric bicycle tour organized by Ebike Experiences Lanzarote on the island of Lanzarote.
By completing and submitting the booking form, and in any case by proceeding with the corresponding payment, the Customer declares that they have read, understood, and fully accepted these Booking Conditions, which constitute the binding agreement between the parties. These conditions are equally binding on the other participants included in the booking; by booking, the Customer declares that they have informed all of them of its content and have their agreement, acting on their behalf for these purposes.
Unless expressly agreed otherwise in writing between the parties, these Booking Conditions prevail over any other prior agreement, communication, or practice between the Customer and the Organizer. No amendment to these conditions shall be valid unless made in writing and signed by a person authorized by Ebike Experiences Lanzarote.
Registration: Active Tourism Registry of the Government of the Canary Islands (Registro de Turismo Activo del Gobierno de Canarias), no. GC001932, in accordance with Decreto 226/2017, de 13 de noviembre, por el que se aprueba el Reglamento por el que se establece el régimen jurídico para el desarrollo de las actividades de turismo activo en Canarias
Email: info@ebiketourlanzarote.com
Telephone: +34 686 700 302
The activity is provided entirely within Spanish territory and is governed, for all purposes, by Spanish law, regardless of the Customer's country of residence.
3. Price, taxes, and method of payment
The price of each tour is as published on the Website at the time the booking is made, and includes the applicable Canary Islands General Indirect Tax (Impuesto General Indirecto Canario, IGIC). The published price includes the use of the electric bicycle, the helmet, and the other safety equipment specified in the description of each tour, as well as the accompaniment of a guide throughout the activity; any additional service not included in that description will be expressly indicated before the booking is confirmed.
Payment is made in euros, through the FareHarbor booking platform or through the direct payment system integrated with Stripe, depending on the option chosen by the Customer. The booking is not considered confirmed, and the place is not guaranteed, until the corresponding payment has been completed and Ebike Experiences Lanzarote has sent the booking confirmation. The availability shown on the Website prior to completion of payment is for informational purposes only and may vary.
4. Booking and confirmation process
The booking is made by completing the corresponding form with the details of all participants and completing payment of the total price of the activity. Once payment has been confirmed, the Customer will receive a booking confirmation by email with details of the tour, date, time, and meeting point. It is the Customer's responsibility to check that the booking details are correct and to notify Ebike Experiences Lanzarote of any error as soon as possible.
5. Participants, minimum age, and minors
The person making and paying for the booking must be over 18 years of age. Minors between 12 and 17 years of age may participate in the activity provided that they are accompanied, for the entire duration, by a responsible adult included in the same booking, and provided that their age has been expressly indicated on the booking form. Ebike Experiences Lanzarote reserves the right to request, before the activity begins, express authorization from the minor's father, mother, or legal guardian when the minor is not accompanied by them, and to refuse a minor's participation when, in the reasoned judgment of the guide, the activity may pose a risk to the minor's safety or that of the rest of the group. Participation by children under 12 years of age is not permitted, except with the express, written authorization of Ebike Experiences Lanzarote following an assessment of the circumstances of the case.
6. Health, physical fitness requirements, and assumption of risk
The tours organized by Ebike Experiences Lanzarote are physically active outdoor activities that take place on volcanic terrain, with variable elevation changes depending on the chosen itinerary; their physical demands depend on the specific tour, the difficulty of which is described on the Website. By its very nature, the activity involves risks inherent to cycling in a natural environment (falls, changing weather conditions, uneven terrain, among others) that cannot be completely eliminated despite the safety measures adopted by the Organizer.
By completing the booking, the Customer declares and warrants, on their own behalf and on behalf of all participants included in the booking, that:
They are in a state of health and physical fitness appropriate to participate in the contracted tour.
They do not suffer from any medical, physical, or other condition that could pose a significant risk to their own safety, that of other participants, or that of third parties during the activity.
They have informed Ebike Experiences Lanzarote, prior to the activity, of any relevant medical circumstance (for example, allergies, cardiovascular problems, or mobility issues) that the guide needs to know about in order to ensure their safety.
They will follow at all times the safety instructions given by the guide, including the mandatory use of the helmet provided.
Ebike Experiences Lanzarote reserves the right to exclude from the activity, without entitlement to a refund, any participant who, in the reasoned judgment of the guide, does not meet the necessary physical requirements, or whose participation may pose a risk to the safety of the group, provided that such circumstance had not previously been disclosed by the Customer.
7. Insurance and civil liability
In accordance with the requirements of Decreto 226/2017, Ebike Experiences Lanzarote holds a civil liability insurance policy and an assistance and accident insurance policy covering the organized activity, on the terms and within the limits established in such policies. The Customer may request information about the coverage of these policies through the contact details indicated in section 2. The existence of these policies does not exempt the Customer from complying with the obligations described in section 6, nor does it cover damage arising from failure to comply with the guide's safety instructions or from negligent or willful conduct by the Customer.
8. Equipment and materials
The price of the tour includes the electric bicycle, the helmet, and the other safety equipment specified in the description of the activity, approved in accordance with applicable regulations. The Customer is responsible for making appropriate and diligent use of the equipment provided, and shall be liable for the cost of repair or replacement of any damage or loss caused by themselves, by another member of their group, or by a third party under their control, during the period of use of the equipment, unless such damage results from normal wear and tear of the equipment or from a defect in it not attributable to the Customer.
9. Right of withdrawal
In accordance with article 103.l) of the Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios y otras leyes complementarias (Real Decreto Legislativo 1/2007, de 16 de noviembre), the right of withdrawal does not apply to contracts for the provision of services related to leisure activities when the contract specifies a particular date or period of performance, as is the case with the guided tours that are the subject of these Booking Conditions. This is without prejudice to the Customer's right to cancel their booking in accordance with the cancellation policy described in section 11 of these Conditions.
10. Changes to the booking requested by the Customer
If the Customer wishes to change the date, time, or number of participants of an already confirmed booking, they must notify us by email at info@ebiketourlanzarote.com as far in advance as possible. Ebike Experiences Lanzarote will make reasonable efforts to accommodate the request, although the availability of alternative dates and places cannot be guaranteed. A change of date accepted by Ebike Experiences Lanzarote is not considered a cancellation and does not give rise to the charges described in section 11, without prejudice to the payment of any price difference if the new date corresponds to a higher-cost tour.
11. Cancellation policy by the Customer
Cancellations must be notified by email at info@ebiketourlanzarote.com, and take effect from the moment Ebike Experiences Lanzarote receives such notification. Depending on how far in advance the cancellation is notified relative to the scheduled start time of the tour, the following scale will apply:
Cancellation 7 or more days in advance: refund of 100% of the amount paid, less any banking or payment gateway management fees incurred by Ebike Experiences Lanzarote, where applicable.
Cancellation between 7 days and 48 hours in advance: refund of 50% of the amount paid.
Cancellation less than 48 hours in advance, or failure to show up on the day of the activity ("no-show"): no refund will be given.
When the booking includes several participants and only one of them cancels their participation, the above scale will be applied proportionally to the amount corresponding to that participant.
12. Changes to or cancellation of the tour by the Organizer
Ebike Experiences Lanzarote plans its tours in advance, but may be forced to modify or cancel an already confirmed activity for reasons beyond its control, such as adverse weather conditions that compromise the safety of participants, or failure to reach a minimum number of participants when this has been indicated in the tour description. In such cases, Ebike Experiences Lanzarote will notify the Customer as far in advance as possible, offering them, at their choice:
To accept the proposed change to the date, time, or itinerary of the activity; or
To switch to an alternative available tour, paying the price difference if the new tour is more expensive, or receiving a refund of the difference if it is less expensive; or
To cancel the booking, with a full refund of the amount actually paid, without application of the scale set out in section 11.
13. Force majeure
Ebike Experiences Lanzarote assumes no liability or obligation to pay any financial compensation, beyond the refund provided for in section 12, when the performance of its obligations is prevented, hindered, or delayed by causes of force majeure beyond its reasonable control, understood to include, among others, extreme weather events, natural disasters, fires, civil conflicts, terrorist acts, strikes, pandemics or health-related restrictions, or any other unforeseeable or unavoidable circumstance that prevents the normal conduct of the activity.
14. Conduct of the activity and safety rules
During the tour, the Customer agrees to follow the guide's instructions at all times, to use the safety equipment provided, to respect the itinerary and pace set by the group, and not to engage in reckless maneuvers or actions contrary to the instructions received. For safety reasons, the guide may modify the planned itinerary, shorten the tour, or suspend the activity in progress, without this giving rise to any additional compensation when such a decision is motivated by the safety of the participants.
15. Images and promotional use
The Customer authorizes Ebike Experiences Lanzarote to use and reproduce, free of charge and for promotional purposes, photographs or videos taken by the guide team during the tour in which the Customer appears, individually or in a group, in any medium (Website, social media, printed advertising material), without time or geographical limitation. If the Customer prefers not to be included in such material, they may inform their guide on the day of the activity or, beforehand, by email at info@ebiketourlanzarote.com or by WhatsApp at +34 686 700 302.
When the booking includes minor participants, the promotional use of their image requires the express, prior consent of the accompanying father, mother, or legal guardian, given before the start of the activity by WhatsApp message to +34 686 700 302 or by email at info@ebiketourlanzarote.com, in which the responsible adult unambiguously confirms their authorization, indicating the minor's name. Ebike Experiences Lanzarote will retain this communication as evidence of the consent given. If this express confirmation is not received before the activity, the guide will endeavor to ensure that the minor does not appear in an identifiable manner in material intended for promotional purposes. This consent may be revoked at any time through the same channels, with effect on future uses of the material.
16. Protection of personal data
Personal data provided by the Customer during the booking process is processed in accordance with our Privacy Policy, drawn up in accordance with Reglamento (UE) 2016/679 (GDPR) and Ley Orgánica 3/2018 (LOPD-GDD), which the Customer can access from any page of the Website.
17. Complaints, claims, and official complaint forms
If the Customer experiences any problem relating to the contracted tour, they must notify Ebike Experiences Lanzarote in writing, through info@ebiketourlanzarote.com, within a maximum period of 48 hours from the end of the activity, describing what happened in as much detail as possible, so that Ebike Experiences Lanzarote can assess and, where applicable, resolve the issue as quickly as possible.
In compliance with Ley 7/1995, de 6 de abril, de Ordenación del Turismo de Canarias, and Decreto 77/2022, de 7 de abril, por el que se regulan las características y el procedimiento de obtención de las hojas de reclamaciones en el ámbito turístico de la Comunidad Autónoma de Canarias, Ebike Experiences Lanzarote has official complaint forms (hojas de reclamaciones) available to Customers who request them, through which Customers may lodge any complaint or claim relating to the service provided.
18. Online dispute resolution
In accordance with Reglamento (UE) núm. 524/2013 del Parlamento Europeo y del Consejo, Customers who qualify as consumers may, in the event of a dispute relating to a purchase made through the Website, access the European online dispute resolution (ODR) platform, available at https://ec.europa.eu/consumers/odr, as well as, where applicable, the relevant Consumer Arbitration Board (Junta Arbitral de Consumo), without prejudice to their right to bring proceedings before the ordinary courts.
19. Applicable law and jurisdiction
These Booking Conditions are governed by Spanish law. For the resolution of any dispute arising from their interpretation or performance, both parties submit to the courts and tribunals of Arrecife de Lanzarote, expressly waiving any other jurisdiction that may correspond to them, unless consumer protection legislation mandatorily establishes otherwise, in which case the jurisdiction determined by such legislation shall apply.
20. Partial nullity
If any of the clauses included in these Booking Conditions is declared null or unenforceable, wholly or partially, by a final decision issued by a competent authority, such nullity shall affect only the corresponding provision, and the rest of the Booking Conditions shall remain in force in all other respects.
21. Amendment of these Conditions
Ebike Experiences Lanzarote reserves the right to amend these Booking Conditions in the future. The conditions applicable to each booking will be those in force and published on the Website at the time the booking is made.
ACCESSIBILITY
Last updated: August 4, 2026
1. Commitment to accessibility
Ignacio Andrés Herrero Ortiz, operating under the trade name Ebike Experiences Lanzarote, is committed to making the website ebiketourlanzarote.com accessible to as many people as possible, taking as a reference the Web Content Accessibility Guidelines (WCAG) 2.1, conformance level AA, published by the World Wide Web Consortium (W3C), as well as the criteria set out in standard UNE-EN 301549. This statement is made voluntarily: Real Decreto 1112/2018, de 7 de septiembre, sobre accesibilidad de los sitios web y aplicaciones para dispositivos móviles del sector público, does not apply on a mandatory basis to Ebike Experiences Lanzarote, as it is a private company, although it is used as a reference for best practices.
2. Scope of this statement
This accessibility statement covers the public version of the website ebiketourlanzarote.com, and includes both the digital accessibility of the website itself and, separately in section 5, information regarding the physical accessibility of the tourist activity provided through it. Third-party embedded content referred to in section 4, over which Ebike Experiences Lanzarote has no direct control, falls outside the scope of this statement.
3. Accessibility measures applied to the website
Ebike Experiences Lanzarote has adopted, among others, the following measures aimed at improving the digital accessibility of the website:
Semantic structure of content in HTML5, with an ordered heading hierarchy that facilitates navigation using screen readers.
Inclusion of alternative text on relevant images in the content.
Ability to navigate and interact using the keyboard with the main elements of the site (menu, forms, booking buttons).
Attention to color contrast between text and backgrounds, including the dark backgrounds used in certain sections of the site.
Responsive design, allowing correct display on mobile devices, tablets, and desktop computers.
Availability of the website's content in several languages (Spanish, English, German, French, Italian, and Chinese), which makes it easier to understand for a wider range of users.
Ebike Experiences Lanzarote continuously reviews the website with the aim of detecting and correcting any accessibility barriers that may remain, without this implying a guarantee, at all times, of full compliance with all of the level AA criteria of WCAG 2.1.
4. Non-accessible content and known limitations
Some elements of the website may not fully meet the accessibility criteria of reference, in particular:
Third-party widgets and embedded content, such as the FareHarbor booking system, the Stripe payment system, or the Repuso reviews module, were not developed by Ebike Experiences Lanzarote and may not achieve the same level of accessibility as the rest of the website, as they are not under its direct control.
There may occasionally be headings whose logical order is not optimal, form elements with labels that could be improved, or minor editing errors on specific pages of the site, which will be corrected progressively as they are detected.
The contact form and certain steps of the booking process may not, in all cases, provide sufficiently clear guidance when fields are filled in incorrectly.
5. Accessibility of the tourist activity
It is important to distinguish the digital accessibility of the website, addressed in the previous sections, from the physical accessibility of the activity booked through it. The guided electric bicycle tours organized by Ebike Experiences Lanzarote take place on volcanic terrain, at times uneven, with sections of variable elevation depending on the itinerary, and require the ability to ride an electric bicycle independently. By its very nature, this is not an activity that is fully accessible to people with certain physical disabilities or reduced mobility that prevent them from riding a bicycle safely.
Ebike Experiences Lanzarote encourages anyone with specific accessibility or mobility needs who is interested in taking part in one of our tours to contact us before booking, via info@ebiketourlanzarote.com or by telephone at +34 686 700 302, so that we can jointly assess, depending on the itinerary and the specific circumstances, what reasonable accommodations might be possible.
6. How to contact us
Anyone may notify Ebike Experiences Lanzarote, under the terms of article 10.2.a) of Real Decreto 1112/2018 (used here as a reference for best practice), of any of the following matters relating to the accessibility of the website:
Report any possible failure to comply with accessibility requirements.
Report any difficulty accessing the content of the website.
Submit any query or suggestion for improvement relating to the digital accessibility of the website.
Such communications may be sent through:
Email: info@ebiketourlanzarote.com
Telephone: +34 686 700 302, from 9:00 a.m. to 2:00 p.m., Monday to Friday
The contact form available on the website itself
Please indicate, in as much detail as possible, the page you were on, what you were trying to do, and the device or browser used, so that the issue can be identified and corrected more quickly.
7. Procedure and response time
Ebike Experiences Lanzarote undertakes to acknowledge receipt of and assess any communication received in accordance with the previous section, and to respond to the person concerned within a maximum period of 15 business days of its receipt, informing them of the measures adopted or, where applicable, the reasons why it is not possible to address their request.
8. Review of this statement
This accessibility statement will be reviewed periodically and whenever significant changes are made to the website. The version in force will always be the one published on this page, indicating the date of its last update.
